Question 1

What is Environmentally Friendly Dry Cleaning?

Accepted Answer

Industry statistics show that 85% of dry cleaners nationwide use a toxic solvent known as perchloroethylene ("Perc.")  According to Environmental Protection Agency (EPA), studies have shown Perc is a toxic chemical with human health and environmental concerns, leading several states to begin banning the use.

Fortunately, we are "Simply Fresh" using state of the art, 100% Perc-Free, environmentally friendly machines.  Eliminating Perc from your life is healthier for you, your family and preferred by allergy sufferers!

Question 2

How does pickup/delivery work?

Accepted Answer

Signup for delivery service and we will set your account to the appropriate route (Monday/Thursday or Tuesday/Friday).  You will have a secure link to manage your account and schedule pickups (no apps to download).  For your first pickup, place your items in a disposable bag(s). Mark the outside of the bag(s) with your name. Items will be delivered in a personalized SimplyFresh bag(s), which are used for all future pickup’s.  You're charged $9.99 for the bag but it's fully refundable if you ever move or stop service.

We reserve the right to require a minimum order based on location, route density, and operational considerations

Question 3

What area do you have route services?

Accepted Answer

Our FREE Pickup & Delivery route service includes areas in Greater Cincinnati and Northern Kentucky, such as the following:
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Anderson Township, Turpin, Newtown – 45230, 45244, 45255
Union Township, Pierce Township, Batavia Township, West Clermont – 45244, 45245, 45255, 45102
Miami Township (East), Milford, Loveland – 45150, 45140
Terrace Park, Indian Hill, Madeira, Mariemont – 45174, 45227, 45243
Hyde Park, Oakley, Mount Lookout, Linwood, Columbia Tusculum – 45226, 45207, 45208, 45209
Clifton, Over the Rhine, Mount Adams, East Walnut Hills, Downtown Cincinnati – 45202, 45203, 45206, 45219, 45220
Covington, KY, Newport, KY, Fort Thomas, KY – 41071, 41073, 41074, 41075, 41011
Partial coverage may apply in select areas.

Question 4

How can I learn about pickup/delivery service?

Accepted Answer

Fill out the form on our FREE Pick-Up/Delivery page or contact our route service team at (513) 943.0700 ext 24.  If representatives are busy, please leave a message with your name, delivery address, email address, and phone number and someone will get back with you shortly.

Question 5

Do I have to be home for my pickup or deliveries?

Accepted Answer

Absolutely not - 99% of our customers are never home.  We typically hang the orders on a wreath hook on your front door.  However, we can accommodate side doors, back doors, inside garage doors, etc.  Just let us know your surroundings and we can accommodate.

Question 6

How often do I have to have a pickup?

Accepted Answer

You decide!  When signing up, you select to have pickups on either an automatic Weekly or on a less frequent, On Request basis

Question 7

How do I pay on pickup/delivery orders?

Accepted Answer

Receipts will be included when your orders are delivered.  A credit card is securely kept on file and charged for the total balance from the receipts.

Question 8

Do I need a 2nd SimplyFresh Bag?

Accepted Answer

This is common for many households. Additional bags are refundable and only $9.99   Just contact us!

Question 9

Does you offer press only services?

Accepted Answer

We offer press only services for items that just need that finishing touch.

Question 10

Is our cleaning process the only thing environmentally friendly?

Accepted Answer

Absolutely not!  Although the focus is on the environmentally friendly, non-toxic cleaning processes, we recycle hangers, utilize a laundry/garment (“Converta”) bag made from recycled materials that decreases plastic usage, tie hangers with bio-degradable materials, use a POS system to decrease paper usage, and renovated our main facility using recycled building products.

Question 11

Do you accept competitor's coupons?

Accepted Answer

We accept competitor's coupons up to $5 value on dry cleaning only.  Coupon must accompany incoming order and exclusions apply.  Excludes laundered shirts, alterations, leather & suede, household, bridal & formal wear, and specialty items.

Question 12

Being environmentally friendly, are prices higher?

Accepted Answer

No!  We are priced extremely competitive in the area and in many cases our prices are less.  Where other's focus on charging the highest prices, we focus on providing the highest quality product, combined with an environmentally friendly service.

Question 13

What is the turnaround time for orders?

Accepted Answer

Turnaround time varies by item.  Standard items such as shirts, pants, suits & more default to a regular 2 business days.  In special circumstances, standard items can be expedited to same-day (Monday-Friday only) when dropped off before 9AM.  No production is run on weekends.

Turnaround time for regular & down filled Comforters defaults to 3 business days.

Alterations & Repairs turnaround time varies depending on the service.  Please allow for up to 2 weeks for standard services and longer for zipper replacements or special services.  For retail customers, a customer service representative will call notifying you the order is ready.  For route customers, orders are delivered upon completion.

Leather, Suede, UGGs, Area Rugs, Bridal and other specialty items range from 2 to 3 weeks, depending on the service and season.  We recommend cleaning these items during their off-season, if possible.  For retail customers, a customer service representative will call notifying you the order is ready. For route customers, orders are delivered upon completion.

Question 14

Do you guarantee spots will come out?

Accepted Answer

We try our best, but there is no guarantee a spot will come out.  While our success rate is high, some spots simply do not budge.  Unfortunately, we are unable to predict the outcome ahead of time.  The original culprit of the spot, length of time the spot has existed, materials, age of the item, climate the item has been in, and more factor most into the outcome.

The best thing you can do is have the item professionally cleaned immediately without doing any pre-treatment.  In many cases, pre-treatment forces the spot into the fabric further making removal more challenging.

Question 15

How do I update my billing information?

Accepted Answer

Contact our customer service team at (513)943.0700 ext 0.  If representatives are busy, please leave a message and someone will get back with you shortly.

Frequently Asked Questions